- Introduction
At ACB SOURCE, we are dedicated to providing our customers with top-quality products and exceptional customer service. We understand that there may be times when you need to return a product, and we aim to make the return process as straightforward and transparent as possible.
- Eligibility for Returns
We accept returns for the following reasons:
- Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our Customer Support team within 30 days of receiving your order. We will arrange for a replacement or issue a refund.
- Incorrect Product: If you receive the wrong product, please notify us within 30 days of receiving your order. We will arrange for the correct product to be sent to you or issue a refund.
- Change of Mind: For products returned due to a change of mind, we offer a 30-day return policy for unopened and unused items. In this case, you will be responsible for the return shipping costs, and a restocking fee may apply.
- Return Process
To initiate a return, please follow these steps:
- Contact our Customer Support team at sales@acsource.com to request a Return Authorization (RA) number.
- Package the item securely, including all original packaging, accessories, and documentation.
- Clearly mark the RA number on the outside of the package.
- Ship the package to 180 Northfield Drive West, Unit 4, 1st Floor, Waterloo, Ontario N2L 0C7. You are responsible for return shipping costs.
- Refund Process
Once we receive and inspect your returned item, we will process your refund or replacement as follows:
- Defective, Damaged, or Incorrect Products: We will issue a full refund or send a replacement, including any applicable shipping fees.
- Change of Mind: If the return is due to a change of mind, we will issue a refund for the product's purchase price, minus any restocking fees and return shipping costs.
- Restocking Fees
For returned items due to a change of mind, the restocking fee will be as follows:
- Orders above $1,200: 25% restocking fee.
- Orders below $1,200: 20% restocking fee.
- Custom Orders
Custom orders quoted via our sales team will have their own terms and conditions based on individual projects. Please refer to the terms provided by our sales team for custom order returns.
- Timelines
Please allow 15 business days for us to process your return once we receive the item. The time it takes for your refund to be reflected in your account may vary depending on your payment method and financial institution.
- Contact Information
If you have any questions or concerns regarding our return policy, please contact our Customer Support team at sales@acbsource.com
- Changes to the Return Policy
We reserve the right to update or modify our return policy at any time. Any changes will be communicated on our website and will be effective immediately upon posting.
Thank you for choosing ACB SOURCE. We value your business and strive to ensure your satisfaction with our products and services